Refund Policy

Last updated: July 31, 2026

At EaseHeat.store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items returned more than 30 days after delivery
• Items without original packaging

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@EaseHeat.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@EaseHeat.store.

6. Return Shipping

You will be responsible for paying the return shipping costs unless the item is defective or we made an error. Shipping costs are non-refundable.

7. How to Initiate a Return

To start a return, please email us at support@EaseHeat.store with your order number and reason for return. Our team will guide you through the process.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@EaseHeat.store